Welcome to Defining Moments of Leadership, a podcast hosted by Marsha Acker. We’re continuing our miniseries on model building today and we’re exploring personal values and their importance in your leadership. If you’ve ever been in a situation at work where you experienced resentment, anger, or frustration about something that was happening, chances are the situation may have been stepping on a personal value for you. My guest today is Scott Downing and we’re exploring the critical intersection of his model for leadership and his model for living. And I’m so excited to share the story with you.

Scott’s Bio

Scott Downing is a Global Employee and Customer Experience strategist and an advocate for Continuous Improvement. Scott has experience across Software as a Service, Telco, and Financial Service sectors across multiple regions and countries.
Recently Scott helped a tech Unicorn kick off its CX Strategy and Transformation Program to ensure its success continued. This included building new transformation teams, Voice of Customer Programs as well as introducing new technology
Scott is originally from the UK and has been in Australia for 15 years now. He is the proud Winner of the Customer Service Executive of the Year in Australia and Internationally.