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Archives for June 2021

How to Help a Team Become More Agile: Upholding the Agile Mindset

Upholding the agile mindset is the fifth principle of the Agile Team Facilitation Stance. 

The five principles include:

  1. Maintaining Neutrality
  2. Standing in the Storm
  3. Honoring the wisdom of the group
  4. Holding the Group’s Agenda
  5. Upholding the Agile Mindset and Practices

If you are responsible for helping a team become more agile, and are looking for a way to assist a team adopt agility without telling them what to do, this is a good place to start.

It’s the Unique Position You Hold as a Part of the Team!

Agile facilitation is not unique because of the skills of facilitation it requires. What sets you apart as an agile facilitator is the unique position you hold as a part of the team. 

As a member of the team, when facilitating, your role is to stand apart from the team. 

This ‘dualism’ causes tension for many new facilitators.

Therefore it is important to acknowledge that if you are standing solidly in the other four principles of facilitation, you’ll be just fine – even if you don’t uphold the mindset of agility. You are still facilitating, you just won’t be supporting agility. 

The Agile Mind Does Not Equate to Tools and Practices

Facilitating while upholding the agile mindset starts with one simple premise:

“You are the guardian of the values and principles of the agile mindset, not the adjuster of the agile practices.”

Telling people what to do, forcing process, or not listening to what’s happening on the team is not what upholding the agile mindset is about. 

Upholding the agile mindset does not look like defending the use of retrospectives as a tried-and-true method of starting conversations. 

So, what is and what does upholding an agile mindset look like? 

Become the Guardian of the Values and Principles

When a team gets bored, or things aren’t working when leaning on practices in a particular agile framework, it’s time to look beyond what you know.

Lead the team and find inspiration in the practices that others have created, and try them.

You can’t ‘break agile’ when trying something new. 

In part, your job as a facilitator is to help teams adapt by inventing their own framework for agility!

In David Kantor’s “Reading the Room” he observes that we all model build. 

When we learn a new process, theory or skill set, we imitate first, then we feel constrained, and finally we create something new. We make it our own. 

It Starts with Practice

Focusing on upholding the agile mindset means learning how to bridge the divide between principles and practices. It’s what we do in the moment. As facilitator, you’re the one who is able to help a team see where they might be living into the agile values – and where they might not be. 

Four ways to practice upholding the Agile Mindset

  1. Develop a deep understanding of the agile practices and mindset
  2. Assess how agile the team is and ask, “Am I the right facilitator?”
  3. Uncover the key for upholding agility with this particular team
  4. Provide process, not solutions

In my book ‘The Art & Science of Facilitation’ based on the five principles of the Agile Team Facilitations Stance, I take a deep dive into each of these lessons.

Last Thoughts on Upholding an Agile Mindset

Upholding the agile mindset is not about convincing a team to buy into agile. It’s about helping a team focus on how they work. 

It’s about looking for ways to improve how they work so that they can be more effective, empowered, enjoy their work, and experience better outcomes.

Agility in action can look different for different teams. What’s needed is a critical reflection about how well we’re doing at any given moment lives into and upholds the core values and principles.

How To Grow as a Leader: Developing Leadership Competency

Growing as a leader means recognizing that there is work to be done, then taking action to make those changes.

As we say at TeamCatapult: Awareness precedes choice, precedes change. 

Anyone can call themselves an agile coach. What sets a truly agile leader apart, however, is someone who has a demonstrated proficiency in agile team coaching. After all, adaptive challenges do not come with roadmaps, they require new ways of engaging and leading through the process of dialogue. 

Agile Team Coaching Competency Model

At TeamCatapult, we have adopted and refined The Agile Team Coaching Competency Model, originally created by Lyssa Adkins and Michael Spayd.  

Agile Team Coaching Competency Model
Adapted from The Agile Coach Competency Framework by Lyssa Adkins and Michael Spayd.  In alignment with the ICAgile Agile Coaching Competencies v2.0.

It is agile-framework agnostic and available to individuals and organizations under creative commons to further the journey of individuals becoming agile. It is also the backbone of our work developing leadership competency through the Coaching Agility from Within™ program. 

A team coach’s main focus is on partnering with their teams in order to accelerate their performance and achieve their desired outcomes. They do this through maximising the team’s collective intelligence and through developing the team and its members. Team coaches also support the team’s external stakeholders, including Product Owners, in figuring out what is the right product to build and in growing stakeholders’ agility. 

These outcomes are accomplished by the ability to fluidly and intentionally move between all of the competencies based on what is needed in the moment. 

☆ Agile-Lean Practitioner

A deep understanding of the agile mindset, values, and principles, and the application of them in a variety of agile frameworks that are tailored to the team and its current needs. 

☆ Facilitation

A neutral guide who supports a group to achieve their purpose and desired outcomes in a collaborative manner. 

☆ Professional Coaching

Ability to engage a person in a creative process to discover their own insights and take inspired action without being attached to a specific outcome. 

☆ Professional Team Coaching

Ability to use an understanding of group dynamics and team development to help a team maximize their collective intelligence to achieve their desired results.

☆ Transformation Mastery

Ability to apply organization development, behavioral sciences, and change theory to lead sustainable organization transformation. 

☆ Business Mastery

Ability to apply the values and principles of agility to the application of business strategy, management, product ownership, and process improvement. 

☆ Technical Mastery 

Ability to effectively bring expertise in the technical craft of developing software. 

☆ Mentoring 

Ability to offer expertise and experience in service of fostering the growth of others. 

☆ Training 

Ability to develop new skills, mindsets, and behaviors through practice, instruction, or supervision over a period of time.

Agile Team Coaching Cohort

Leadership Transformation is a Journey!

Of course, in every learning process, the journey from “getting started” to “proficiency” is neither quick nor straightforward. We have found that a program designed for an 8 to 12-month period is most successful. 

Team coaches need time to… 

  • Experience a new way of leading 
  • See new behaviors and different ways of working (and see them modeled) 
  • Try these new behaviors out in a safe space for learning 
  • Notice different impacts and learn how to make the decision to try something different 

What Happens When You Do Not Invest In Leadership?

By contrast, we have found the cost to organizations that don’t invest in leadership to be quite high: 

  • Teams remain dependent upon leaders to make all the choices, which perpetuates a model of organizational rigidity and individual burnout 
  • An organization lacks program sustainability when an agile coach moves on to another company 
  • The organizational culture remains one of vague dependence rather than defined self-management 
  • Teams feel confused and demonstrate decision avoidance 
  • The status quo within the organization continues to be a barrier for growth within the industry 
  • There is a persistent lack of productivity 
  • There is a pattern of lost timelines and missed deadlines 
  • Team members’ morale diminishes, which directly affects productivity

Coaching Agility From Within™

TeamCatupult’s Coaching Agility from Within™ program is a cohort-based leadership development initiative. Its design encompasses two models. 

The first is an 9-month program that brings leaders together from different organizations to deepen and expand their ability to lead effective teams. 

The second model brings the program into a single organization over the course of 12 months, transforming team leadership culture across the board to create systemic change. 

With the 9-month model, we have seen the program significantly and substantively develop the leadership competency of agile team coaches from a broad range of organizations. Cohort members work in their own organizational environments with their teams, and throughout the program; they receive 360-degree feedback from their leaders, peers, and teams, in addition to their cohort members and instructors. They meet weekly via Zoom and spend an average of six hours a week working on the program. 

The unique format of this program combines the act of learning together with the required hours of practice it takes for leaders to be able to turn the theories into action. The degree, purpose, and amount of feedback is combined with specific, tailored, and actionable strategies for leaders to make small microchanges in their presence, language, and behavior. 

Over time, these microchanges create impactful results for individuals and teams.

Best Practises For How to Move Leadership Forward

Leaders with range are far more likely to discover a clearer path and lead more sustainable change. 

And our experience with this program shows that the best way to grow leadership range is to focus on competency development around mindset—identifying and examining values and beliefs about how change happens and the role of leaders in team settings. 

From this foundation, focus can expand to include skill building, learning retention, experiential learning, and reflective practices. At TeamCatapult, we have seen the results of this program create significant, long term change for participants and their teams. It supports their awareness of how they, as leaders, can best support a team’s ability to perform more effectively.

The Value of a Cohort-Based Program

“If you believe that training is expensive, it is because you do not know what ignorance costs. Companies that have the loyalty of their employees invest heavily in permanent training programs and promotion systems.” 

~ Michael Leboeuf, The Great Principle of Management

We’ve seen the uniquely transformative effects of cohort-based leadership development. With immersive cohort learning, individuals have the ability to practice their new competencies in the workplace, get feedback, work with a supervisor, and build skills together in such a way that leadership development becomes a force multiplier. 

Unlike teaching that focuses on mechanical processes to “become more agile,” the focus on cultural change and leadership competency bridges the gap between learning new skills and actually developing the real-world capacity to use them effectively, pivot when needed, and apply the optimal leadership competency for any given challenge.

We invite you to learn more about our program by clicking the button below. 

If you prefer, you may also schedule a call with our team today! 

How Collective Intelligence Can Change Culture

Come think with me!

Here are a few questions I have for you as we start this conversation about collective intelligence.

  • Do you know how to have a conversation?
  • Have you ever experienced a time when you thought you were showing up to a conversation, but instead you got yelled at? 
  • You showed up to a conversation and instead everyone was multitasking on their phones, or on another device? 
  • Have you ever showed up to a conversation and instead one person really spoke the entire time and you didn’t really have a voice in the conversation at all?

George Bernard Shaw said it best:

“The single biggest problem in communication is the illusion that it has taken place.”

Often we think we are communicating when we are really doing something else entirely! 

What Kinds of Conversations Do You Have?

Let’s look at metaphorically how the conversations can be broken down. 

[This comes from work done by William Isaacs.]

1) Monologue

Single voice.Turn taking. Download.

2) Debate

Beating down. Advocacy. There is a winner and a loser. I am holding strongly to a point of view and my job is to persuade, convince, cajole: to bring you over to my point of view. 

3) Discussion

It means to break apart. It feels a bit like table tennis. You take a topic and pull it apart in different ways and then it gets lobbed back and forth a bit. 

4) Skillful Conversation

It’s the first time where inquiry comes into the conversation. It’s a bit like plowing a field. We stick long enough with a topic to understand what’s there, we are inquiring and asking questions of others.

5) Dialogue

It’s metaphorically like a pool of water. We’re contributing to a pool of meaning. And everybody has equal voice. There aren’t any particular sides. There is no known objective. The idea and new thinking emerges from conversation, rather than somebody bringing ‘the idea’ into the conversation.

The Art & Science of Conversations

I believe that conversations are the single greatest predictor of success. 

Whether we are or aren’t having them and if we can learn to be more intentional about how we invite conversation, how we participate, cultivate and facilitate dialogue, I don’t believe there is anything, any challenge, any initiative that an organization is taking on that they can not skillfully navigate towards an effective outcome! 

Active engagement in skillful conversation and dialogue is the key to collective intelligence and culture change!  

“The fastest way to change the culture in an organization is by changing the way we talk and think together.”

Mindset Work is Needed To Engage in Meaningful Dialogue

It might take an organisation 1-2 years to put these concepts in play, and practice, in order to realize their full potential!

It all starts by learning the nuts and bolts of the structure of conversations. You need to fully understand what dialogue is and how to start thinking about it differently! 

Dialogue Is How We Access Collective Intelligence

Without dialogue, we can’t change culture, we can’t get to agility, we can’t seek the big things in organizations, these solutions, or vexing issues! 

Things like higher performance, agility in business, change culture, innovation, looking to anticipate what’s coming in terms of change. 

The solutions to these issues emerge from dialogue. Not from tools, processes or frameworks.

Solutions emerge from that collective pool of meaning!

Interested in learning more?

Watch and Listen! 

This article is based on my presentation for the Business Agility Conference in June 2021. 

It was recorded and can be watched right here! 

Dialogue is the Foundation to Increasing Agility

Dialogue is leadership! 

It’s not about what happens, it is about how you chose to respond to it! Learn more about dialogue! 

Leadership is a journey and your collaborative leadership journey can begin right here.

yoyo

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Recent Posts

  • Why We Need to Invest in Behavior Change – Not of Another Tool
  • Why Thinking you Need to Have All the Answers is Counterproductive for your Team
  • How to Welcome Disagreement Within Your Team (and mean it)
  • How to Welcome Team Opposition from a Space of Confidence and Curiosity
  • Why a Difference of Opinion Makes Your Team Much More Effective

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