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Marsha Acker

An Agile Conversation: The Game of Teams Podcast

As part of my recent virtual book tour for ‘The Art & Science of Facilitation’, I made a virtual stop at The Games of Teams podcast studio, which is located in Dublin, Ireland. 

The Game of Teams podcast is a series of “Conversations designed to illuminate the Game of Teams from renowned Practitioners and Leaders worldwide”

Meet Tara Nolan, Podcast Host

Tara Nolan is the host of The Game of Teams Podcast, a podcast that was born out of her fascination with teams, her work with teams as a Team Coach and her interest in exploring the thoughts and thinking of others who have a role in making teams great. 

As part of this podcast series, Tara interviews practitioners and leaders to hear their stories, including failures in a bid to give voice to what is happening on teams. 

Many have written books on the subject. Her role is to help listeners to get massive traction to the things that matter most on teams.

The Art & Science of Facilitation

During episode 52 on The Games of Teams podcast, my conversation with Tara Nolan was centered around my new book. 

We discussed many points during our conversation, here are just a few of the show notes:

  • Systems Thinking. Dialogue, Structural Dynamics and Agile is the thinking I use to inform my approach to client engagements.
  • Dialogue and Structural Dynamics enable movement towards agility.
  • Many teams that I work with notice the groundhog or mini groundhog day conversations with which they are engaged. Dialogue principles and structural dynamics often provide the gateway to true collaboration.
  • So much of facilitation is an inside game. A good facilitator gets very familiar and comfortable with the 5 beliefs inherent in facilitation.
  • I make the claim that 21st century leaders need to become artful facilitators and coaches of teams.

Listen to The Game of Teams Podcast

I invite you to read the full list of show notes from this podcast episode.

You can listen to the full podcast right here. 

If you prefer, The Games of Teams podcast is also available through 

Apple Podcast and Google Podcast

How to Lead Effective Collaboration with Agile Teams

With the recent publication of the book ‘The Art & Science of Facilitation How to Lead Effective Collaboration with Agile Teams’ TeamCatapult is proud to present the Virtual Book Tour to promote this new book and its important message.

This Virtual Book Tour consists of several online ‘Virtual Book Tour Stops’ where casual conversations about facilitation take place with guest speakers.

Each speaker invited to participate in any of these virtual events is knowledgeable about both Agile and Facilitation and an expert in their field. We invite you join us for this book tour and learn more about ‘The Art & Science of Facilitation’

The Start of a Virtual Book Tour: Stories of Facilitation

During the first stop of the tour, we met Teamcatapult faculty as they told personal stories of facilitation. 

The full conversation with Marsha Acker, Antoinette Coetzee, David Levine, Jeff Hackert, Kari McLeod, Kay Harper, Larissa Caruso and William Strydom can be watched in its entirety via this link.

These stories of facilitation yielded not only a vibrant and stimulating conversation, but also several follow up questions about facilitation. As is common with webinars, virtual events or panel discussions limited on time, the speakers didn’t have an opportunity to answer all questions in the moment.

However, we believe these questions need to be answered. The team thought so too!

Thanks to TeamCatapult faculty, we now have not just questions, but amazing insightful answers as well! 

Here are 7 FAQs questions about facilitation!

1. Facilitating Outside of Work, Can It be Done?

Question: I’d be curious to hear folk’s opinions on facilitating outside of work – as a parent, as a spouse, at my book club?

Answers:

Jeff: I find these skills to be useful in nearly every act of group communication.

Marsha: I agree with Jeff, I use aspects of facilitation skills in almost every aspect of my life – home, work, girl scout meetings, volunteer efforts, etc. 

Kari: Yes, and being clear about your role when you do so is key. For example, facilitate a discussion as a parent, if you’re truly willing to be neutral. I have to remind myself of this one! I attended a virtual memorial service in November, and there wasn’t a facilitator. It was awkward. So, I asked if I could help guide the discussion. Once there was some process and people started speaking, I stepped back as a facilitator and the conversation was more organic.

David: Me too. Recently, at a Home Association meeting, I found myself recognizing a structural dynamics pattern and was able to steer the conversation to something more collaborative and productive (Science over Art…)

2. How is a Facilitation Book Different From a Communication Book?

Question: Why do you think this book is necessary at this time, how would you distinguish these books from countless books on communication?

Answers: 

Marsha: There are hundreds of books out there on facilitation and communication techniques – and they are very helpful (I have many of them on my shelf). The intention of this book is more about what beliefs, in our own mindset, will support those endless amounts of techniques and make them more effective. In the agile movement I think we are at the place where there is a general understanding of the need for collaboration, that coaching skills and facilitation skills support this, and I see many teams that just apply the techniques without doing the mindset work that would allow them to make those techniques more impactful and meaningful. I think we are at the place to collectively deepen our work on how we collaborate together.

Antoinette: The reason why I love working with Marsha is because I resonate so much with her belief that facilitation is as much who you are and how you are being, as it is about what you do. I have a number of really great books on facilitation that have helped me in my own journey, most of them have a section of how you show up, but the majority of the book is devoted to the act of facilitation. The combination of Agile, facilitation and Structured Dynamics is where I think this book really helps facilitators grow awareness of what is happening in them, in the room, and in the group they are facilitating. 

Kari: I echo both Marsha and Antoinette, and I’ll build on what they wrote to say that this book grows how we’re being as facilitators which is the foundation of what we’re doing as facilitators.

3. Can Facilitation Be Helpful for Non-Agile Teams?

Question: I know that the book is targeted to Agile Teams but do you feel it is applicable beyond Agile Teams and why?

Answers:

Larissa: I would argue that this is even more important for non Agile teams. Because Agile teams are somewhat used to concepts of collaboration, co-creation, and facilitating meetings. If you can bring a little bit of that mindset you find in the book to meetings, you will see a huge 180 in productivity and engagement.

Kari: Much of the foundation of this book lies in professional coaching and facilitation as well as Structural Dynamics–none of which have Agile as their foundation. The facilitation mindset you’ll explore in this book uses Agile teams as a lens, and I encourage you to adopt the mindset and look through other lenses.

David: Only you need to be Agile to make this stuff work. I have facilitated many many meetings using the concepts from this book without the “A” word ever coming up.

4. What is the Role of Intentional Distractions During Meetings?

Question: I am curious what folks think about intentional “distractions” – ie pipe cleaners, legos, snacks

Answers:

Antoinette: These items are really useful for people (like me) who need to be kinetically busy in order to concentrate. Completely voluntary of course!

Marsha: For me, it depends on the topic and work to be done in the meeting. If it’s detailed thinking work and I’m using tables, then I might use ‘fidget items’. If the topic is more about how the team is working and relationship based or if I think there is a certain level of ‘heat’ in the conversation I remove tables (if we are in the room) and really ask people to be present to the conversation and give their full attention to reading the room and what’s happening for them and others. 

Kari: David, you probably know I love having these manipulatives in training, MeetUps, and certain meetings and events. I have had participants thank me for bringing them, saying they wished they had had things to fiddle with in school, college, and at work. I have learned to make it clear that they are on the table for them to use (i.e., we’re not saving them for an activity), and, as Antoinette pointed out, that they can use them or not. I also point out that they can take whatever they created with them (I don’t want the Play-Doh back!). And, I agree with Marsha, I don’t use them if it’s a meeting where participants need to be IN the conversation.

David: A tool in the kit, best used in service to some purpose. Useful for some meetings, not for others.

5. Facilitation Goals and KPIs: Can We Measure Performance?

Question: What are your thoughts on organisations wanting to measure the effectiveness of a facilitator, defining some sort of goals and KPIs for facilitation? How could or should we measure performance?

Answers:

Jeff: Focusing on outcomes and measures will help to improve our practice. Of course you have to be careful that the focus is on improving communication, team participation, and process vs say moving a leadership agenda. Make sense?

Marsha: I would suggest asking the group to evaluate how well they think they currently do in: hearing all voices; talking about difficult subjects; raising concerns; meeting deadlines; making decisions; etc.  Ask them what they want to improve and what that would look like. Then in 6 months ask them to rate these same items again and see where they are. Getting the team to take ownership of their communication is critical, facilitation will help you (and them) achieve the outcomes they want to achieve. 

Antoinette: I would also add that looking at the quality of solutions and the stickiness of decisions and whether they are improving might be useful. 

6. How Can We Uphold the Agile Mindset While Facilitating?

Question: There is a chapter in the book on upholding the Agile Mindset while facilitating. I would love to hear everyone’s perspective on that.

Answers:

Antoinette: I will answer by defining the Agile mindset as consisting of three beliefs : the Complexity belief, the People belief, and the Proactivity belief: 

  1. The Complexity belief says that when we work with Complex problems we can never predict the impact of an action. As facilitators we plan, and then we dance in the moment. We are not married to our plan. We need to facilitate the group in front of us, wherever they choose to go.
  2. The People belief helps us to make space for every voice including the unpopular ones, believe in the wisdom of the group, and value every contribution equally.
  3. The Proactivity belief has us asking for feedback and looking for continuous improvements.

As facilitator I both plan an agenda with activities that creates the opportunity for all of the above to be possible, as well as be present to what is happening in the moment to change tack if necessary.

I would actually argue that, maybe with the exception of the last belief, facilitators have been doing this all along. Traditional facilitators just tended to be a little more heavy on the documentation! 🙂 

David: It is as good a practice as there is. If you haven’t been exposed to it, please read Carol Dweck’s little book called Mindset.

7. Any Tips for Virtual Facilitation?

Question: Can you provide some tips to read the room when facilitating virtually?

Answers:

Jeff: My tips: mics on, cameras on – make it safe for folks to be present

Marsha: I agree with Jeff, these two things, when practiced by everyone in the meeting can significantly change the nature of ‘safety’ in the meeting. We have several blogs about this as well. Check these out:

How Do You Facilitate for Unexpected and Unplanned Magic?

How To Best Guide Your Team With Virtual Team Facilitation

How To Lead with Virtual Team Facilitation

Why We hold Check-in and Check-out as a Sacred Space

8 Tips to Successful Virtual Team Facilitation

Antoinette: Yes! I also contract with people explicitly to make their wishes known more openly than when they are in a physical space. And it is good to ask for DISAGREEMENT rather than agreement, eg. “who has something else” instead of “does everyone agree”. Knowing you, Naresh, I can also say trust your intuition and don’t rely on your eyes: 🙂 And that is actually for everyone – we rely too much on our eyes when our hearts tell us more about what is going on in the virtual space. It’s a muscle we need to develop more.

David: Agree. I find that scanning the gallery view is helpful. People get tired more easily when virtual. Don’t confuse fatigue with lack of interest.

The Art & Science of Facilitation 

Don’t miss out on reading the book, or the tour: If you lead teams of any size, it’s time to become a true facilitator — in every sense of the word.

Learn how to lead effective collaboration with agile teams!

We will leave you with these last words about the book: 

The Art and Science of Facilitation is your guide to moving your team further forward using the groundbreaking Five Guiding Principles of the Facilitation Stance. For anyone ready to lead with self-awareness and group insight, this book is designed to help you navigate group dynamics so that your team can work more efficiently and effectively in a truly collaborative environment.

5 Good Reasons You Need To Attend Our Virtual Book Tour

It’s 2021. What a year we’ve left behind!
How was 2020 for you, your business, your team?

As a sign of the times we continue to live in, TeamCatapult is hosting a Virtual Book Tour to support the just-published ‘The Art & Science of Facilitation’ book. 

While an in-person book tour, or meeting up at a conference would have been preferable to get the word out about this new book, we are thrilled to present this unique book tour to you on our upcoming Virtual Book Tour. 

We are confident this experience will be unlike anything you’ve participated in! 

Here are 5 reasons you need to attend the virtual book tour of ‘The Art & Science of Facilitation’ book, slated for January and February of 2021! 

The Virtual Book Tour, 5 Reasons to NOT to Miss It!

1) The Book ‘The Art & Science of Facilitation’ 

This book is for anyone ready to lead with self-awareness and group insight, and to help their teams work more efficiently and effectively in a true collaborative environment. Whether you are a leader in the Agile space, or not, this book is for you. 

Attending the Virtual Book Tour offers an opportunity to learn more about the book and how it came to be and how this knowledge can help you move forward with team facilitation. 

2) Meet Industry Leaders and Facilitation Experts 

Our Virtual Book Tour promises to be a wonderful place to connect with industry leaders and facilitation experts. We’ve lined up the best-of-the-best and we are looking forward to having conversations with the following experts! 

Virtual Book Tour – Stop 1

“Stories of Facilitation”

  • Antoinette Coetzee
  • David Levine
  • Jeff Hackert
  • Kari McLeod
  • Kay Harper
  • Larissa Caruso
  • William Strydom

Virtual Book Tour – Stop 2

“Creating a Pathway to Business Agility through Facilitation”

  • Evan Leybourn
  • Zuzana “Zuzi” Šochová

Virtual Book Tour – Stop 3

“Beyond Facilitation: A Conversation With ICAgile”

  • Shannon Ewan
  • Christina Hartikainen
  • Michael Holton

Virtual Book Tour – Stop 4

“Leadership is a Conversation”

  • Ahmed Sidky
  • Deborah Grayson Riegel
  • Lyssa Adkins
  • Tricia Broderick 

Virtual Book Tour – Stop 5

“Leaders as Facilitators”

  • Mark Franz

3) Insights from the Author, Marsha Acker

What is a book tour without its author?

Of course, alongside our expert guests, Marsha Acker will be part of the conversations we’ll be having at every Virtual Book Tour stop. 

Nowhere else will you get these insights into this book, and background info on how it came to be. Be there to learn more!

4) Trends in the Agile Industry

The conversations to be had on this Virtual Book Tour don’t stop at ‘what is’ but will continue with ‘what’s to come’. If you are a leader looking ahead; planning and strategizing for your team and business, you need to make sure to attend, listen and learn! 

5) Be Inspired to Lead Agile Teams

More than anything else, we hope to inspire leaders to lead their agile teams with effective collaboration. This new year, try something new, different and possibly game-changing. If you are up for the challenge of improving collaboration and helping your team achieve greatness, this Virtual Book Tour is a must-attend event. 

How To Join Us For the Virtual Book Tour

Are you ready to join us?

We can’t wait to get this Virtual Book Tour moving!

Head on over to the book website! 

Next, register for one, or all Virtual Book Tour stops. 

Don’t forget to share this opportunity to meet the author and expert leaders, learn more about the book and our book tour! 

It’s as easy as forwarding this article to a friend via email, or sharing it on social media. 

The Best of 2020 from the TeamCatapult Blog

Happy New Year!

What a year 2020 has been, for all of us. What happened to the world and our families was unprecedented. Who could have predicted the year 2020 would be the year of a pandemic? 

As the world changed, so did our businesses. TeamCatapult certainly made adjustments as to how we work and those changes were reflected right here on our blog!

Therefore, before we move into 2021, we invite you to take a quick look back at the most impactful articles of 2020 from the TeamCatapult blog.

Mentorship

We started off the year with an article about mentorship by guest blogger Shree.

The takeaway from the Agile Coaching program where Shree learned about being a mentor is this:

“As a mentor, ask thought-provoking questions and help find mentee generated solutions instead of just giving advice. Mentoring works best when advising is kept to a minimum.”

Wow, did we know how much we were going to need mentors, leaders and guidance when this article was first published in January 2020?

Agile Leadership

In February, we published a three-part series about Agile Leadership.

Leadership is more than showing up and engaging. 

Agile Leadership is about putting it into practice

Little did we know how quickly we all would be challenged to do just that!

Translating Your Process to a Virtual Setting

Then March hit…and the world stopped. Social distancing meant that we all needed to learn to translate our processes to a virtual setting. 

Thanks to another guest blogger, Rachel S. Smith, those who were struggling with needing to deliver a previously face-to-face session remotely including strategy, visioning, brainstorming and decision-making were able to get answers.

Rachel’s tips and tools were a comfort to many and a starting point to those hesitant to go virtual.

Leading in a Separate Space

By the end of April, TeamCatapult had successfully pivoted to present all our courses in a virtual setting for the foreseeable future. Four of our leaders teamed up and wrote ‘How to lead in a connected and separate space’ to provide a roadmap to how to lead in the age of COVID-19.

Virtual Team Facilitation

In June it was apparent that the pandemic of 2020 was affecting all aspects of life and business as we knew it. 

That month, we published not one but two virtual team facilitation articles.

How to best guide your team with virtual team facilitation

How to lead with virtual team facilitation

Virtual Team Facilitation 1 virtual team facilitation 2

Magic Facilitation

By mid-summer the stress of the pandemic, coupled with social distancing and working remote, got the best of us. We were all longing for the magic of human interaction!

The question that came to us then was “How do you facilitate for unexpected and unplanned magic?”

Virtual work can be better suited for those planning types of collaboration – setting the goal, tracking the progress, talking about risks, prioritizing the work. What happens though, is that you can become so efficient and focused on the task that you end up factoring out the human connections and the random creativity.

From this question, this article was created! 

If you are still in need, like so many of us, and are looking for some magic and human interaction, make sure to read this!

Mastery in Agile Team Coaching! 

Last but not least, this guest article by Antoinette Coetzee lays out the path to Agile Team Coaching mastery, which is through competency! 

What’s Next for TeamCatapult in 2021?

We are kicking off 2021 with a Virtual Book Tour to celebrate “The Art & Science of Facilitation”

Check out the book website and the book tour and get your copy of the book. 

If you want to know what else TeamCatapult is up to in 2021, read this! Cohort participants will be working on competency all throughout the year!

“The combination of observable and measurable knowledge, skills, abilities and personal attributes that contribute to enhanced employee performance and ultimately result in organizational success.”

What’s Next for You in 2021? Cultural Shifts for Change

A comprehensive cultural shift is needed for organizations to create sustainable change. The key to keeping up in a rapidly changing work environment and global marketplace is to scale leadership—and scale in new ways.

Is your organization ready for change?

Start here!

How To Be Agile, Mobilize Your Team and Enjoy a Holiday Feast

Home For the Holidays!

What a crazy year 2020 has been for all of us. Many of us in the USA who used to go into an office every day to work, now work from home. We have had to come to grips with the fact that the holiday season will look a lot different this year. While the holidays would normally spur a flurry of office get-togethers, secret gift exchanges with colleagues and maybe a special holiday office party, this year things will be different. 

A Small Group of People To Spend Time With

As we approach the end of this turbulent year, what we have left is time with our ‘quaranteam’ those close friends and family who have become part of your social bubble. Where we would normally celebrate and party in person, we’ve had to ‘make due’ with virtual group chats, Zoom celebrations and our immediate family circles, at least that’s the case for most of us here in the United States. 

While we miss being with colleagues and our team, what we truly are missing out on is being able to put into practice all the things we know and love about team leadership. 

It has been a challenge – but not impossible – to ‘read the room’ virtually. It’s harder to keep up with friends and colleagues, but most of all it’s been really hard for those with newly gained leadership skills to put those skills into practice, virtually. 

Putting the Agile Principles You Love Into Practice

TeamCatapult recently launched a second cohort “Agility from Within – A Cohort Journey to Masterful Agile Team Coaching” to help Agile coaches gain true mastery in Agile team coaching through practice. You can read more about this cohort, and future cohorts here.

Putting agile principles learned in a workshop into practice to gain mastery, is a long-term process.

While you can learn concepts and practice skills of agile team coaching, real mastery is grown through practice – with real people and real teams in your real world.

When we think about training we tend to think of formal workshops, leveraging theories of adult learning, but training can also be in the moment, sharing context appropriate knowledge on the spot. The right information, at the right time, in the right way.

This has been a challenge for so many of us in 2020!

As you are at home with ‘real people’, we want to look at this Agile Principle from the Agile manifesto “Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done.” and give you a fun home holiday challenge! 

Using Project Management at Home 

Whether you are a software developer, an agile coach, a scrum master or executive; if you are already familiar with and using agile methodologies at work, we challenge you to take these skills ‘home for the holidays’ this year to gain a bit of mastery! 

➡️ Kids love it.

➡️ Teenagers respond to it.

➡️ Spouses or Significant Others will be grateful for it.

Don’t just take our word for it, if you have a few minutes, check out this amazing TED talk. 

Family Stand Up Meetings

Can your family be agile, too? Can you create an agile team at home and use agile methods to get a holiday meal prepped, served and cleaned up? Can you take the stress out of prepping for a family holiday meal? Will your family trust you?

We challenge you to try using agile development techniques at home. This should be a fun assignment for you – and might make a great case study as well!

Going back to the agile philosophy of ‘empowering individuals and teams through trust and autonomy’, here is the challenge.

Call your first ever family stand up meeting with these words; ‘Let’s cook a family dinner!’ 

Team Members in the Kitchen

Before you can get started though you will need a buy-in from your ‘development team’. 

  • Some would rather be watching their favorite football team.
  • Another would prefer to watch a holiday movie.
  • Yet everyone needs to eat! 

What type of working environment do you have in your kitchen?

Your (family) agile team under normal circumstances would need to be carefully built to include the right people and skill sets to get the job done! Yet for this project, you get who you get! Everyone will be on your team!

Next, responsibilities need to be clearly defined before the beginning of this project. 

Here is what you need.

“The right people and skill sets” that means you need:

  • Hungry people willing to eat.
  • Someone who can read recipes.
  • Someone who can chop, peel and rinse.
  • Someone who can cook.
  • Someone who can set a table
  • Someone who can clean up.

Putting this Project Into Practice

Lay out all tasks associated with this holiday meal, and in order of importance. Then each family member will start working on what needs to be done.

Once the work has begun, there’s no place for micromanagement or hand holding. Trust the process. Trust your family. Have fun! 

Reducing Stress and Gaining Quality Time

We’d love to know if your family can be agile and come up with a holiday feast! The outcome of this challenge of course is for you as a family to have more time together, and less stress over simple tasks that can and should be shared.

Everyone eats. Everyone cooks. Everyone wins.

It seems so simple yet as we all know, that’s not always the norm in our kitchens, is it? 

Moving Forward. Working From Home in 2021

TeamCatapult, like most other companies, shifted to online workshops and virtual teaching in 2020. This brought new challenges yet also wonderful opportunities to show the world the magic of what effective collaboration can look like. 

We applied the same advanced techniques we teach in the Virtual Facilitation Masterclass to bring our workshop attendees the very best virtual experience in all our workshops.

We, like you, have been missing that magic of being together, of seeing each other, of being able to look someone in the eye, or sensing that things are good (or bad). 

Like you, we are at home, in our ‘quaranteam pods’, doing our best to hold onto old and at the same time, create new holiday traditions, a family feast perhaps? 

We wish you Happy Holidays and the best home-cooked meals your family can prepare!

Marsha & All of us at Team Catapult

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