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Communication

The Five Cornerstones of the Agile Team Facilitation Stance Explained

The Art & Science of Facilitation Book Tour

On March 9, 2021 I was the guest speaker at Agile Austin to talk about my book ‘The Art & Science of Facilitation’. 

I enjoyed this conversation so very much that I am sharing a condensed version of some of the things we discussed, as well as the full recording of this lively conversation about facilitation. 

Join me for this Virtual Book Tour event, won’t you?

What Does Facilitation Mean to You?

We started the evening by answering the following question.

’What does facilitation mean to you?’ 

Several people eagerly shared what facilitation means to them. 

Here are their definitions! 

  • Facilitation is ‘keeping the conversation going’. The conversation needs to move, not get stuck.
  • Facilitation is helping guide people to a common end. 
  • Facilitation is creating and holding the container for all the magic to happen inside. Magic means the space where the folks inside can solve problems, be creative, innovate. The connection between human beings. 
  • Good facilitation encourages participation. Everyone should have a voice, not be scared to speak. Flow, safety. 
  • Facilitation means feeling psychologically safe, a healthy discourse! 
  • Facilitation is about the feelings and understanding of the team, each team member. Empathizing with the team.
  • Facilitation is making things easier. Make it easier on the team. 

Facilitation Is Both Art and Science

The dictionary defines ‘facilitating’ as
“make (an action or process) easy or easier.”

There is science that sits behind what we do, and art as well! Hence the name of my book. 

A facilitated session includes all of the following:

  • All Voices
  • Process
  • Desired outcome
  • Flow
  • Discourse
  • Harmony
  • Bring Inquiry

‘What’s happening when all of things are taking place in a meeting? What is the facilitator doing, or not doing when all these things are taking place?’

It’s how you show up as a facilitator. 

The Agile Team Facilitation Stance

What do you need to believe about yourself and your group as you facilitate? 

Here are the guiding principles I reference in my book. 

Facilitation Stance

The cornerstones of the Agile Team Facilitation Stance include:

  • Honoring the wisdom of the group
  • Maintaining Neutrality
  • Upholding the Agile Mindset and Practices
  • Standing in the Storm
  • Holding the Group’s Agenda.

Next, the Zoom participants broke into Zoom rooms. They were asked to create a definition about one of these five cornerstones during a 10 minute group discussion before coming back and sharing their insights.

The Full Agile Austin Conversation

If you missed this Agile Austin conversation with us and you couldn’t participate, please know we’d love for you to watch the evening’s discussion right here. 

Join Me For Additional Facilitation Conversations! 

The first part of my Virtual Book Tour in January and February of 2021 consisted of a self-hosted series of live conversations with facilitation experts.

Starting this month, March 2021, I am ‘making the rounds’ and bringing ‘The Art & Science of Facilitation’ to groups all over the country. 

You can check out my upcoming Virtual Book Tour schedule here. 

For TeamCatapult workshops, check the schedule below.

Here are several opportunities for you to learn more.:

  1. Agile Team Facilitation Workshop  March 22-26, 2021
  2. Advanced Facilitation Workshop  April 28-May 5, 2021

Join us for one, or all, Virtual Workshops. TeamCatapult workshops are a great stepping stone to our cohort. 

Learn more about our Coaching Agility from Within ‘A Cohort Journey to Masterful Agile Team Coaching’ and apply to join in May 2021. 

The Best Ways to Facilitate Collaborative Conversation With Your Team

How does your team communicate?

How does their conversation flow? 

How effective is your leadership in facilitating the conversation?

In this article, we will explore the previously recorded conversation between facilitators and coaching experts who lead their teams to collaborative conversations, followed by a series of questions and answers that flowed from that conversation.

The Art & Science of Facilitation: The Book Tour

During the months of January and February 2021, TeamCatapult hosted a 5-part series Virtual Book Tour to celebrate the publishing of The Art & Science of Facilitation. 

We invited industry leaders, agile coaches, expert facilitators and TeamCatapult faculty to have conversations about facilitation. 

One of the Virtual Book Tour stops happened on January 28, 2021 with guests Ahmed Sidky, Deborah Grayson Riegel, Lyssa Adkins & Tricia Broderick. 

The title for that conversation was Leadership is a conversation: “The Importance of Facilitating Collaborative Conversations.”

The replay of their conversation can be played right here! 


Wasn’t that a great and insightful conversation about facilitation?

This Collaborative Conversation Sparked Questions!

While the conversation flowed between these experts and a great many topics were discussed, there were some questions that came into the chat! Our guest expert panel attempted to answer as many questions as possible, however, they were limited by time.

We’ve gathered the unanswered questions and asked the panel participants to help us answer them for you, our readers. 

Conversations That Connect: What’s In A Name?

Question: There is such a huge difference between ‘conversation’ (as in making conversation) and this type of conversation, where we make actual connections and create some sort of magic… I’m looking for a good word that signifies the second type. Is conversation ‘enough’?

Answer: I call it skillful or generative (by Otto Shrumer) reenacting the same thing versus where new ideas are emerging.

Answer: I don’t have a single word.  For me, I summarize this as a space where connection, trust, collaboration, and engagement produces new possibilities (i.e. magic).

How To Have a Conversation About Bias in the Workplace

Question: Sometimes, it is not just about the color of your skin. Traditional management is autocratic. The top management does not even want to hear the insights coming from subordinates. As a subordinate, how will you handle this?

Answer: There are many factors that can create bias in the workplace.  In addition, there are many legacy “best practices” that impede high performing teams focused on knowledge work.  Personally, I try to never view anything I’m doing as “managing up”.  The minute I have the mindset of this, chances are high that the results will not be favorable to anyone involved.  I try to focus on being transparent and vulnerable with the leadership experiments/insights.  With this approach, I’m reaching out for partners in feedback and participation with my experiments/insights.  

How Should Leaders Learn to Facilitate? 

Question: Traditional Leaders often experienced that they had to be strong, know it best and decide at the end. To facilitate it like you suggest Marsha, a different stance would be needed, right? How and where do you advise this should come from? Inner work maybe? Economic pressure from competitors? Joy and the will to move on, vastly…maybe breaking things?

Answer: It does take inner work and the doorway will be varied. A different perspective for people around that leader to give space to learn it. We have to give them space to grow and to change habits. Leaders will be transparent.  People give leaders permission to not have the answer, which can lead to leaders allowing the folks to find the answer as well. It’s okay to say “I don’t know.”

What is the Value of Facilitation?

Question: Please share an example of an idea or story that you have found useful to introduce the value of facilitation to a skeptical decision maker.

Answer: Talk about what the leader wants to achieve.  How’s it look?  How to set it up?  What’s the best that could possibly occur?  The more we expose and look for approval, the more we invite skepticism.  “Our focus today is to trust what’s happening…” Give the right to pass (let adults be adults): choice and freedom.

Answer: One time, I highlighted the various challenges the team was facing in making a decision that was collective and lasting.  For example, the person who didn’t participate but vetoed later, the person who consumed most of the time talking, or the person who felt completely ignored.  All of these challenges (and many more), hinder the ability to become a high performing team to deliver the best results.  As this is the shared goal and people can observe the challenges, I offered to try a different approach…facilitation, to engage all the voices effectively. In this example, facilitation training was brought in quickly after.  

How Can You Learn or Enhance Your Facilitation Skills?

If you are intrigued, excited or eager to get started to learn or enhance your facilitation skills, you’ve come to the perfect place! 

TeamCatapult has been training facilitators for years! 

Here are several upcoming opportunities for you:

  1. Virtual Facilitation Masterclass  March 18-19, 2021
  2. Agile Team Facilitation Workshop  March 22-26, 2021
  3. Advanced Facilitation Workshop  April 28-May 5, 2021

Join us for one, or all, Virtual Workshops!

These workshops are a great stepping stone to our cohort!

Learn more about our Coaching Agility from Within ‘A Cohort Journey to Masterful Agile Team Coaching’ and apply to join in May 2021. 

 

Creating a Pathway to Business Agility Through Facilitation

In January of 2021, my book ‘The Art & Science of Facilitation’ was published. Due to ongoing lockdowns and worldwide travel restrictions, a traditional book tour was out of the question. 

So we came up with an alternate way to celebrate the release of the book. Out of necessity, a Virtual Book Tour was born.

As I write this, I’ve completed five Virtual Book Tour stops, each with its own topic, unique guests and purpose. Read on to learn more about the second stop in this series of the Virtual Book Tour to celebrate ‘The Art & Science of Facilitation’ and meet guests Evan Leybourn and Zuzi Šochová. 

How Do You Use Agile Facilitation to Achieve Business Goals? 

It’s essential to create an agile company culture that supports business agility, growth and development. 

In this conversation, I was joined by Evan Leybourn of the Business Agility Institute and Zuzi Šochová. 

The discussion centered around the ways companies get in their own way and how they can create a culture that helps them thrive.

Show Notes: Business Agility Through Facilitation

Here are some of the questions Evan and Zuzi responded to during this conversation.

  • What does it mean to be ‘agile in business’? Where do you see that going? 
  • How facilitation can support  business agility goals. 
  • What does ‘being an agile organization’ mean to each of you? 
  • What is the most common reason companies get in their own way? How can a leader create a culture that helps them and their company thrive, using agile facilitation?
  • What was the approach and vision you created for the business agility conference deep dives during the 2020 Business Agility conference? 
  • What’s important about dialogue for business agility? 
  • What’s challenging about dialogue? 
  • What advice would you give to other leaders about the use of dialogue in becoming agile? 

Have these questions sparked your curiosity about Business Agility and the role of facilitation? 

Business Agility Through Facilitation

If you are curious about the answers sparked by these questions during this conversation, great! The full Virtual Book Tour episode 2 replay is right here! Watch and listen.

The Art & Science of Facilitation

During the first Virtual Book Tour stop, the live audience in attendance asked many questions of TeamCatapult faculty, who were part of the panel to celebrate the book launch. 

Several questions couldn’t be answered live due to time constraints: we added the questions, and the answers in a blog article.

Read: How to Lead Effective Collaboration with Agile Teams to get amazing insights from the brilliant minds of our TeamCatapult faculty. 

Next, stay tuned here for recaps of Virtual Book Tour stops 3, 4 and 5! 

An Agile Conversation: The Game of Teams Podcast

As part of my recent virtual book tour for ‘The Art & Science of Facilitation’, I made a virtual stop at The Games of Teams podcast studio, which is located in Dublin, Ireland. 

The Game of Teams podcast is a series of “Conversations designed to illuminate the Game of Teams from renowned Practitioners and Leaders worldwide”

Meet Tara Nolan, Podcast Host

Tara Nolan is the host of The Game of Teams Podcast, a podcast that was born out of her fascination with teams, her work with teams as a Team Coach and her interest in exploring the thoughts and thinking of others who have a role in making teams great. 

As part of this podcast series, Tara interviews practitioners and leaders to hear their stories, including failures in a bid to give voice to what is happening on teams. 

Many have written books on the subject. Her role is to help listeners to get massive traction to the things that matter most on teams.

The Art & Science of Facilitation

During episode 52 on The Games of Teams podcast, my conversation with Tara Nolan was centered around my new book. 

We discussed many points during our conversation, here are just a few of the show notes:

  • Systems Thinking. Dialogue, Structural Dynamics and Agile is the thinking I use to inform my approach to client engagements.
  • Dialogue and Structural Dynamics enable movement towards agility.
  • Many teams that I work with notice the groundhog or mini groundhog day conversations with which they are engaged. Dialogue principles and structural dynamics often provide the gateway to true collaboration.
  • So much of facilitation is an inside game. A good facilitator gets very familiar and comfortable with the 5 beliefs inherent in facilitation.
  • I make the claim that 21st century leaders need to become artful facilitators and coaches of teams.

Listen to The Game of Teams Podcast

I invite you to read the full list of show notes from this podcast episode.

You can listen to the full podcast right here. 

If you prefer, The Games of Teams podcast is also available through 

Apple Podcast and Google Podcast

How To Be Agile, Mobilize Your Team and Enjoy a Holiday Feast

Home For the Holidays!

What a crazy year 2020 has been for all of us. Many of us in the USA who used to go into an office every day to work, now work from home. We have had to come to grips with the fact that the holiday season will look a lot different this year. While the holidays would normally spur a flurry of office get-togethers, secret gift exchanges with colleagues and maybe a special holiday office party, this year things will be different. 

A Small Group of People To Spend Time With

As we approach the end of this turbulent year, what we have left is time with our ‘quaranteam’ those close friends and family who have become part of your social bubble. Where we would normally celebrate and party in person, we’ve had to ‘make due’ with virtual group chats, Zoom celebrations and our immediate family circles, at least that’s the case for most of us here in the United States. 

While we miss being with colleagues and our team, what we truly are missing out on is being able to put into practice all the things we know and love about team leadership. 

It has been a challenge – but not impossible – to ‘read the room’ virtually. It’s harder to keep up with friends and colleagues, but most of all it’s been really hard for those with newly gained leadership skills to put those skills into practice, virtually. 

Putting the Agile Principles You Love Into Practice

TeamCatapult recently launched a second cohort “Agility from Within – A Cohort Journey to Masterful Agile Team Coaching” to help Agile coaches gain true mastery in Agile team coaching through practice. You can read more about this cohort, and future cohorts here.

Putting agile principles learned in a workshop into practice to gain mastery, is a long-term process.

While you can learn concepts and practice skills of agile team coaching, real mastery is grown through practice – with real people and real teams in your real world.

When we think about training we tend to think of formal workshops, leveraging theories of adult learning, but training can also be in the moment, sharing context appropriate knowledge on the spot. The right information, at the right time, in the right way.

This has been a challenge for so many of us in 2020!

As you are at home with ‘real people’, we want to look at this Agile Principle from the Agile manifesto “Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done.” and give you a fun home holiday challenge! 

Using Project Management at Home 

Whether you are a software developer, an agile coach, a scrum master or executive; if you are already familiar with and using agile methodologies at work, we challenge you to take these skills ‘home for the holidays’ this year to gain a bit of mastery! 

➡️ Kids love it.

➡️ Teenagers respond to it.

➡️ Spouses or Significant Others will be grateful for it.

Don’t just take our word for it, if you have a few minutes, check out this amazing TED talk. 

Family Stand Up Meetings

Can your family be agile, too? Can you create an agile team at home and use agile methods to get a holiday meal prepped, served and cleaned up? Can you take the stress out of prepping for a family holiday meal? Will your family trust you?

We challenge you to try using agile development techniques at home. This should be a fun assignment for you – and might make a great case study as well!

Going back to the agile philosophy of ‘empowering individuals and teams through trust and autonomy’, here is the challenge.

Call your first ever family stand up meeting with these words; ‘Let’s cook a family dinner!’ 

Team Members in the Kitchen

Before you can get started though you will need a buy-in from your ‘development team’. 

  • Some would rather be watching their favorite football team.
  • Another would prefer to watch a holiday movie.
  • Yet everyone needs to eat! 

What type of working environment do you have in your kitchen?

Your (family) agile team under normal circumstances would need to be carefully built to include the right people and skill sets to get the job done! Yet for this project, you get who you get! Everyone will be on your team!

Next, responsibilities need to be clearly defined before the beginning of this project. 

Here is what you need.

“The right people and skill sets” that means you need:

  • Hungry people willing to eat.
  • Someone who can read recipes.
  • Someone who can chop, peel and rinse.
  • Someone who can cook.
  • Someone who can set a table
  • Someone who can clean up.

Putting this Project Into Practice

Lay out all tasks associated with this holiday meal, and in order of importance. Then each family member will start working on what needs to be done.

Once the work has begun, there’s no place for micromanagement or hand holding. Trust the process. Trust your family. Have fun! 

Reducing Stress and Gaining Quality Time

We’d love to know if your family can be agile and come up with a holiday feast! The outcome of this challenge of course is for you as a family to have more time together, and less stress over simple tasks that can and should be shared.

Everyone eats. Everyone cooks. Everyone wins.

It seems so simple yet as we all know, that’s not always the norm in our kitchens, is it? 

Moving Forward. Working From Home in 2021

TeamCatapult, like most other companies, shifted to online workshops and virtual teaching in 2020. This brought new challenges yet also wonderful opportunities to show the world the magic of what effective collaboration can look like. 

We applied the same advanced techniques we teach in the Virtual Facilitation Masterclass to bring our workshop attendees the very best virtual experience in all our workshops.

We, like you, have been missing that magic of being together, of seeing each other, of being able to look someone in the eye, or sensing that things are good (or bad). 

Like you, we are at home, in our ‘quaranteam pods’, doing our best to hold onto old and at the same time, create new holiday traditions, a family feast perhaps? 

We wish you Happy Holidays and the best home-cooked meals your family can prepare!

Marsha & All of us at Team Catapult

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