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Collaboration

How to Teach and Encourage Team Collaboration Skills as a Leader

Team collaboration is everything for an organization!

The opposite of team collaboration is… team competition. Team competition is a sure way to stagnate any project and any progress you need your team to make.

This article is all about how to teach and encourage team collaboration skills.

Collaboration skills: definition

Collaboration skills are the abilities that individuals possess to effectively work with others towards a common goal.

These skills include:

  • communication
  • problem-solving
  • active listening
  • the ability to compromise and negotiate

Collaboration requires each member of the team to bring their unique strengths and ideas to the table and work together to achieve a shared objective.

Team members collaborating in an office space

Collaboration skills: examples

Examples of collaboration skills include

  • open communication – receive and give
  • constructive feedback – receive and give
  • accountability – to peers and leaders
  • trust – give and get
  • and respect for diverse perspectives

Collaboration skills: how to improve

To improve collaboration skills among their team, leaders like you can create a collaborative work culture, establish clear goals and expectations, encourage open and honest communication, and provide opportunities for team members to work together on projects and initiatives.

Additionally, leaders should offer their team access to training and development programs that focus on collaboration skills such as conflict management and resolution, active listening, and effective teamwork.

Providing your team with the necessary project management tools to succeed is another step in this process of improving collaboration skills.

What is the difference between team collaboration and teamwork?

Team collaboration and teamwork are closely related concepts but there is a subtle difference between the two.

Teamwork is the collective efforts of a group of individuals working towards a shared goal or objective. It involves individuals working together, coordinating their efforts, and supporting each other to achieve a common purpose. Usually, people doing teamwork together have the same skillset.

Teamwork can involve different types of activities such as brainstorming, problem-solving, decision-making, and execution.

Then team collaboration is a more specific type of teamwork that involves individuals working together to achieve a specific outcome or complete a specific task.

Team collaboration often involves individuals with different skills and expertise coming together to work on a project or problem, each providing that unique skill needed to complete the project. It involves sharing ideas, knowledge, and resources to achieve a common goal.

In other words, teamwork is a more general term that encompasses all types of collective effort towards a common goal, while team collaboration is a specific type of teamwork that emphasizes working together to achieve a specific outcome.

team collaboration

Define and communicate team goals

It is essential to a positive outcome to involve the entire team in the process of defining and communicating your team goals.  Sharing goals with everyone ensures each person on the team understands the purpose of their work and how it fits into the company culture.

Regular team meetings provide an opportunity to discuss progress towards shared objectives and ensure that all team members are on the same page.

A common purpose fosters collaboration

Clearly defined team goals create a joint effort towards a common purpose, and this, in turn, helps to build a solid foundation for effective collaboration.

When everyone understands what they are working towards, they can focus their efforts on achieving the team’s goals and work together more efficiently.

Successful team collaboration at at large conference table

10 Collaboration skills to develop in your team!

Here are some key collaboration skills that leaders can encourage and develop in their teams:

  1. Communication: This includes active listening, clear and concise messaging, and the ability to express ideas and opinions effectively. It’s important to note here that every voice should be heard!
  2. Trust: Building trust among team members is essential to encourage open and honest communication, idea-sharing, and constructive feedback. Building trust takes time and dedicated effort.
  3. Conflict resolution: Collaborating teams may encounter conflicts, and it is crucial to have the skills to resolve disagreements effectively and find solutions that work for everyone. Bringing in a facilitator can help with team conflict as they should remain neutral at all times.
  4. Flexibility: Being open to new ideas and approaches, and being able to adjust to changing circumstances is a valuable skill in collaborative work. This is one of the four agile values – “Responding to Change Over Following a Plan”
  5. Accountability: Taking responsibility for one’s actions, following through on commitments, and being reliable are essential qualities for a collaborative team. This includes being accountable to stakeholders as well as peers.
  6. Empathy: Understanding and respecting different perspectives, needs, and opinions of others is key to effective collaboration.
  7. Positive attitude: Maintaining a positive attitude, encouraging others, and celebrating team successes creates a supportive and collaborative team culture.
  8. Problem-solving: Being able to identify, analyze, and solve problems together is a valuable skill in collaborative work.
  9. Time management: Collaborative projects require effective time management skills to ensure deadlines are met, and work is completed on time.
  10. Creativity: Encouraging creative thinking and innovative approaches can lead to new ideas and solutions that benefit the team and the organization.

You might find you and your team need help with some or all of these. Start by prioritizing this list and work on one skill at a time!

What are the 3 crucial skills in team collaboration?

Long-term success for innovative teams is not achieved overnight. Collaborative skills help members gather and prevent roadblocks. While earlier we talked about the 10 skills teams should be developing within, here are three collaborative skills that make teams great:

  1. Communication: Effective communication is key to ensure that team members understand each other’s ideas and perspectives. It involves active listening, sharing thoughts and ideas clearly, asking questions, and providing feedback.
  2. Trust: Trust is vital for creating a safe and supportive team environment. When team members trust each other, they are more likely to be open and honest, share ideas freely, and work together towards a common goal.
  3. Problem-solving: Collaborative projects often involve overcoming obstacles and finding solutions to complex problems. Strong problem-solving skills involve breaking down problems into manageable parts, identifying potential solutions, and working collaboratively to find the best course of action.

These skills are interconnected, and each one can help reinforce the others.

For example, good communication skills can build trust, which, in turn, can enhance problem-solving efforts.

Ultimately, a combination of these skills can lead to a more productive and successful collaborative team.

Two colleagues in a meeting, building trust

Fostering collaboration as a value

Fostering collaboration as a value is a critical aspect of building a collaborative team culture.

Leaders can encourage this by promoting the idea that collaboration is essential to achieve shared goals and values.

Emphasizing the importance of collaboration in team meetings, performance evaluations, and other communication channels can help to reinforce its value.

Additionally, leaders can model collaborative behavior by working closely with team members, seeking input and feedback, and demonstrating a willingness to compromise and adapt.

Fostering collaboration skills

Creating a collaborative work environment involves setting up a structure that encourages teamwork and collaboration, such as project-based work, cross-functional teams, and knowledge-sharing platforms.

When collaboration is embedded as a core value, team members are more likely to work together, share knowledge and skills, and support each other, leading to a more productive and effective team.

Why leaders should highlight successful teamwork

Leaders should highlight successful teamwork because it reinforces the importance of collaboration and celebrates the achievements of the team.

Recognizing and acknowledging the success of the team can boost morale and motivation, leading to increased productivity and a positive team culture.

Highlighting successful teamwork can help to identify the strategies, processes, and skills that contributed to the team’s success, providing valuable insights for future projects.

Leaders can highlight successful teamwork through various means, such as public recognition, awards, or team celebrations.

Sharing success stories with other teams within the organization can also promote the importance of collaboration and inspire other teams to work together effectively.

Ultimately, highlighting successful teamwork can foster a sense of pride and accomplishment within the other team member, strengthen their bonds, and motivate them to continue working collaboratively towards future goals.

Encourage open communication…

And say that to your team!

Collaboration occurs in situations where team members feel they can bring themselves to the job. It should be encouraged for everyone to contribute and communicate.

Instead of letting go or controlling their emotions, they are free to be themselves bringing all of their ideas into being.

However, open communication does sometimes mean disagreement. A dispute shouldn’t hinder good teamwork.

The importance of constructive discussion and healthy disagreement are essential for facilitating a productive collaboration and positive work environment.

young professionals in a Team communication meeting.

Good team collaboration improves employee engagement and happiness

Good team collaboration is not only beneficial for achieving business goals but also for improving employee engagement and happiness.

When employees collaborate effectively in remote teams, they feel a sense of belonging and purpose, leading to increased job satisfaction and motivation.

Collaboration allows employees to leverage their skills and knowledge, leading to a greater sense of accomplishment and contribution.

Working together towards common goals also fosters a sense of teamwork and camaraderie, building stronger relationships among team members.

Good team collaboration reduces workplace stress

Team collaboration helps reduce workplace stress by promoting open communication, shared accountability, and a sense of support among team members.

When employees feel valued and supported, they are more likely to be engaged, productive, and happy in their work.

Overall, good team collaboration is a key factor in creating a positive work environment, where employees feel valued, connected, and motivated to contribute to the team’s success.

young female professional at her computer, feeling stressed

 

Establish common objectives for team members

As a leader, one of the most important steps to take to foster better team collaboration is to establish common objectives for team members.

By setting clear goals that everyone can work towards, you can ensure that everyone is aligned and focused on the same priorities.

To establish these common objectives, we work closely with all team members to define your overall vision and then break it down into specific goals and milestones.

This helps you to identify key areas of focus and track your progress towards achieving them.

Everyone on the team should have a clear understanding of their role and how it contributes to the overall objectives. This helps to build a sense of accountability and ownership, encouraging everyone to work together towards our shared goals.

By establishing common objectives for team members, you are able to foster collaboration and teamwork, as everyone is working together towards a common purpose.

This not only improves your productivity and efficiency but also helps to build a stronger sense of camaraderie and shared accomplishment among the team.

Lead by example

Do you find it difficult to build productive teams and diverse teams? Could it be you lack some important collaborative leadership skills? If that’s the case, you’ll want to start your own learning journey.

Why?

Because collaboration commences at the top. Make sure team leaders and you are always encouraging co-creating openly and have plenty of room for creativity proper communication and collaboration.

Encourage your team members to contact you to get their questions answered.

a leader in a virtual meeting, leading by example

How to build time for team bonding

Building time for team bonding is important for fostering collaboration, strengthening relationships, and promoting team morale. Here are some strategies that leaders can use to build time for team bonding:

  1. Schedule regular team-building activities: Set aside time on a regular basis, such as once a month, to engage in team-building activities, such as group outings or team lunches.
  2. Plan team-building events: Organize team-building events, such as volunteer opportunities, off-site retreats, or team-building workshops, to provide opportunities for team members to connect and collaborate.
  3. Incorporate team-building into work activities: Build team bonding into daily work activities, such as regular check-ins, project kick-offs, or team huddles.
  4. Encourage team socialization: Encourage team members to socialize and get to know each other outside of work, such as by organizing after-work events or happy hours.
  5. Lead by example: As a leader, model the importance of team bonding by participating in team-building activities and encouraging others to do the same.

By building time for team bonding, leaders can strengthen relationships among team members, foster collaboration, promote their collaboration skills, and create a more positive work environment.

team building activity in progress.

Stop ineffective and ill-prepared team meetings

Ineffective and ill-prepared team meetings can be a waste of time and hinder team collaboration. To avoid meetings that are a waste of everyone’s time, leaders can take the following steps:

  1. Set clear objectives: Before scheduling a meeting, set clear objectives and communicate them to all team members. This will help everyone understand the purpose of the meeting and come prepared.
  2. Prepare an agenda: Create a detailed agenda and share it with all team members in advance. This will help ensure that everyone is prepared and that the meeting stays focused.
  3. Invite the right people: Only invite team members who need to be there. This will help ensure that the meeting is productive and that everyone’s time is respected.
  4. Start and end on time: Respect everyone’s time by starting and ending the meeting on time. This will help demonstrate that the meeting is important and that everyone’s time is valued.
  5. Encourage participation: Encourage everyone to participate and share their ideas during the meeting. This will help ensure that everyone’s perspective is heard and that the meeting is productive.

By taking these steps, leaders can ensure that team meetings are productive and effective, and help foster collaboration among team members.

Leader standing in front of a crowd of people, being an ineffective leader

Highlight successful teamwork

Everyone enjoys being recognized and the recognition that reflects the efforts of the entire team and members.

If two people collaborate to bring their ideas same business goals to life, give them equal participation and credit for the particular challenge they are faced with. It will give them the opportunity to shine in the spotlight and may also be an example of future collaboration between other teams.

6 Key values of collaborative teams

Collaborative teams are built on several key values that promote effective collaboration and drive success. These values include:

  1. Trust: Team members must trust each other, have faith in each other’s skills and abilities, and feel confident in their collective success.
  2. Respect: Collaborative teams must be built on mutual respect, recognizing and valuing each other’s contributions and perspectives.
  3. Open communication: Effective collaboration requires open communication, with team members sharing their ideas, feedback, and concerns freely and honestly.
  4. Flexibility: Collaborative teams must be adaptable and flexible, willing to pivot, and adjust as needed to changing circumstances and evolving goals.
  5. Accountability: Team members must hold themselves and each other accountable for their actions, taking ownership of their work and its outcomes.
  6. Collaboration: Effective collaboration involves working together towards shared goals, leveraging each other’s strengths and resources to achieve better outcomes.

By embracing these values, building collaborative teams that can foster a culture of collaboration, innovation, and success, where team members feel valued, supported, and motivated to work towards common goals.

Collaboration leads to many great things. Image of a word model

Celebrate and reward successful teamwork

Celebrating and rewarding successful teamwork is a powerful way to reinforce the value of collaboration and encourage ongoing collaboration among team members.

When team members are recognized for their contributions and successes, it creates a sense of pride and accomplishment, strengthening their commitment to the team and its goals.

Leaders can celebrate teamwork in various ways, such as highlighting successful projects during team meetings, recognizing team members’ contributions in company-wide communications, or providing incentives or bonuses for successful team outcomes.

By celebrating collaborative behaviors and rewarding teamwork and team performance, leaders can reinforce the importance of collaboration and motivate team members to continue working together towards shared goals.

Promote a community working environment

Collaboration is essential in fostering an open-minded working environment. A team member feels more connected and valued when the company leadership has an interest in their job.

You shouldn’t overwhelm a team with endless meeting times or insist on working in collaboration.

Want to learn more to reignite your meetings and make them a place of successful team collaboration, even if your team is a remote team? Read this resource guide to get started.

How to assure alignment across distributed teams

Assuring alignment across distributed teams can be challenging, but there are several strategies that leaders can use to promote collaboration and communication.

First, it’s important to establish clear goals and objectives for the team, ensuring that everyone understands the team’s mission and how their work contributes to its success.

Leaders should encourage regular check-ins and updates, using video conferencing and other communication tools to facilitate real-time discussions and collaboration.

Team members should also have access to shared documents and other resources, ensuring that everyone has access to the same information and can collaborate effectively.

Another effective strategy is to establish clear roles and responsibilities, ensuring that team members understand their individual and collective responsibilities and how their work contributes to the team’s success.

Finally, it’s important to foster a culture of open communication and feedback, encouraging team members to share their ideas, concerns, and challenges.

By implementing these strategies, leaders can ensure alignment across distributed teams, promoting collaboration, innovation, and better outcomes.

What does effective collaboration look like?

Effective collaboration is characterized by a shared sense of purpose, mutual respect, and open communication among team members.

It involves working towards a common goal, pooling resources, and leveraging each other’s strengths to achieve better outcomes.

Effective collaboration also requires active listening, constructive feedback, and a willingness to compromise and adapt. Successful collaboration involves setting clear expectations, establishing common goals and timelines, and ensuring that everyone has the resources and support they need to contribute effectively.

In a collaborative environment, team members are empowered to take ownership of their work, contribute their unique perspectives, and hold each other accountable for their actions.

Ultimately, effective collaboration leads to better decision-making, increased innovation, and improved outcomes, benefiting both each team member and the organization as a whole.

Good team collaboration supports knowledge sharing

Shared knowledge among team members is a critical aspect of effective team collaboration.

By sharing knowledge, team members can learn from each other, build on each other’s strengths, and develop a deeper understanding of the project or task at hand.

This can be especially important when working on complex or technical projects that require specific expertise.

During team gatherings and meetings, you’ll be able to share ideas and experiences with one another. Therefore, teamwork provides the ability to gain more knowledge from colleagues.

In exchange for the knowledge they gained, this is an opportunity for team members to learn more about each other.

By sharing knowledge, team members can avoid duplicating work, reduce errors, and develop more innovative solutions. Additionally, shared knowledge promotes a culture of continuous learning, as team members are encouraged to seek out new ideas and perspectives.

This can help to boost morale and motivation, as team members feel that their contributions are valued and that they are part of a collaborative and supportive team culture. Leaders can encourage shared knowledge among team members by creating opportunities for knowledge sharing, such as regular team meetings, peer-to-peer mentoring, and training sessions.

By modeling collaborative behavior and promoting shared knowledge, leaders can help their teams develop a more comprehensive understanding of their work, achieve better outcomes, and foster a culture of collaboration and learning.

 

Stack of post-it notes with the word 'Knowledge sharing' written on it.

Team collaboration makes organizations more connected

Team collaboration plays a crucial role in making organizations more connected.

When employees collaborate effectively, they are better able to share information and ideas, which leads to greater transparency and communication within the organization.

By working together towards common goals, teams can break down silos and build stronger connections across departments and functions.

This not only improves the flow of information but also helps to build a culture of trust and collaboration throughout the organization.

Team collaboration helps build a sense of purpose

Collaboration also helps to build a shared sense of purpose and direction, aligning everyone towards the same vision and goals.

This creates a more cohesive and connected organization, where employees feel that they are part of something larger and more meaningful.

Overall, team collaboration is a powerful tool for building stronger connections and fostering a sense of unity within organizations.

By encouraging collaboration and teamwork, organizations can improve communication, build trust, and create a more connected and engaged workforce.

Good team collaboration improves employee engagement and happiness

In a more collaborative culture and team, it’s crucial that everyone maintains a high spirit. And if your team has freedom of expression, then company culture in your workplace will be much healthier too.

When working for an employer, a person is happy with his or her work environment so it is possible that he can remain in that position longer.

wooden sign with the word 'purpose' on it.

Why team collaboration matters

Shared knowledge among team members is a critical aspect of effective team collaboration.

Team members can learn from each other, build on each other’s strengths, and develop a deeper understanding of the project or task at hand.

Shared knowledge is especially important when working on complex or technical projects that require specific expertise.

By sharing knowledge, team members can avoid duplicating work, reduce errors, and develop more innovative and better solutions together.

Long-term benefits of learning team collaboration skills

Shared knowledge promotes a culture of continuous learning, as team members are encouraged to seek out new ideas and perspectives.

This can help to boost morale and motivation, as team members feel that their contributions are valued and that they are part of a collaborative and supportive team culture.

Leaders can encourage shared knowledge among team members by creating opportunities for knowledge sharing, such as regular team meetings, peer-to-peer mentoring, and training sessions. This takes facilitation skills and work.

By promoting shared knowledge, leaders can help their teams develop a more comprehensive understanding of their work, achieve better outcomes, and foster a culture of collaboration and learning.

Sign with the words 'focus on the long term'

What if you have slow results?

Problem: Team performances are not improved and group dynamics do not seem to have remained unchanged. Or maybe you don’t know how to improve the work environment at work in your company.

Solution: Increasing Teamwork isn’t something you get instantaneously. It is also important to get visibility in your organization.

Try to set measurable and specific goals to get there and stay focused to see if it is progressing.

Some teams will face the same problems when they are together, but whoever you’re leading is more likely to succeed in overcoming these difficulties.

The complexity of decision-making

Collaboration is based on common sense and a shared vision for collective work. In many cases finding this consensus requires many different perspectives and backgrounds.

In fact, decisions in workplace collaboration may become difficult and even violent when the hierarchy isn’t followed.

This scenario could slow the work and complicate interpersonal interactions and established relationships between colleagues.

Young female thinking, trying to make a decision

Avoid information overload

It has already been shown that improved information sharing can improve collaboration among colleagues across professional fields of expertise.

Ideal for organizations that provide greater clarity and connection between different components.

However, in a more challenging situation, additional details could overwhelm individual team members or the course of the collaborative effort. Then there are:

Team collaboration skills increase engagement

Active workplace collaboration helps people to be engaged workforce and become more involved with the company’s overall mission in terms of work and its goals.

Global Workplace Report 2020 shows how collaboration with others contributes significantly to employees feeling engaged. In contrast, employees who work primarily independently tend not to have full engagement with a company in any way.

Engaging employees are much more involved and committed to the organization’s success, and success and more inclined to contribute.

Increasing teamwork results in increased employee satisfaction and consequently lower severance rates for employees.

Finger pointed at a 5 star review

How to get your team started by learning team collaboration skills

Most likely this is a task you want to outsource to a professional leadership coach who has experience in teaching effective communication skills to your entire team and has a model for leadership success for you.

If you are ready to work and build your own model for leading change, you can start today!

3 Ways You Are Unintentionally Stalling Collaboration In Your Company

Team Collaboration at Its Best, and Worst

Are you unintentionally stalling collaboration, in your team or your company?

Collaboration is a word that leaders use often. They know that when their team collaborates, everyone wins. As leaders they look good, their team members are happy and content, and their C-suite, well, they are thrilled with any and all tangible results! 

The definition of collaboration as found in the Oxford dictionary defines it as ‘working with someone to produce or create something’. Reason follows that teams who produce results are winning teams.

What happens though, when leaders unintentionally stall or ruin the collaboration in their own team? What happens when they create a mess of their own doing? Often, nothing! Nothing happens. Sometimes the blame isn’t easily found and even when it is, it’s not easily attached to any one thing or person.  

If your team is struggling to collaborate, may we suggest you look inward first. Look to see if you might be the cause of stalled or even ruined team collaboration.

3 Ways You Are Unintentionally Stalling Collaboration In Your Company

3 Ways You Are Unintentionally Stalling Collaboration In Your Company

When your team fails, do you also?  Many believe this is the case. 

Here are 3 ways you might be (unintentionally) ruining team collaboration. 

1 Undermining the team

If you are not present in a meeting, why should your team be?

If you micromanage, why should your team come forward with ideas?

If you don’t communicate clearly and often, why should your team know how to communicate with you?

Team collaboration starts with you. The leader: 

  • sets the tone and behavior for meetings
  • reads the room and creates space for ideas and input
  • communicates with the team and encourages two-way communication

Are you guilty of undermining the team?

Now that you know, can you ask yourself to do better?

2 Not listening with intent

Listening is a skill. As a leader, you need to listen with intent. 

The intent of listening does not lie in the response, but the understanding of what is being said.

When anyone chooses to listen with intent, the result is hugely beneficial.  Team collaboration, team morale, and team cohesiveness start to solidify and ultimately these become standard practice.

To quote Ernest Hemingway (Across the River and Into the Trees)

“When people talk, listen completely. Don’t be thinking what you’re going to say.

Most people never listen. Nor do they observe.

You should be able to go into a room and when you come out know everything that you saw there and not only that. If that room gave you any feeling you should know exactly what it was that gave you that feeling.”

Try that for practice.

3 Not remaining neutral

Conflict arises whether you expect it or not. It is human nature. Conflict arises when there are multiple people in a shared setting for an extended period, aka in a team setting. 

Yes. Teams experience conflict. As a team lead, you are wise to expect (and welcome) conflict.

Conflict can come from:

  • Unclear team roles
  • Internal power struggles
  • Insufficient training
  • Differing ideals
  • Challenges with communication 
  • Poor work environment
  • Harassment and bullying

and many other contributing factors. 

In How To Navigate Team Conflict and Stand Steadfast in the Storm we learn that standing in the storm is about staying with conflict and difference instead of avoiding it. Because conflict is inevitable the leader in you needs to recognize that different points of view generates conflict. But did you know conflict can provide clarity, discernment, deeper understanding, and energy?  For those reasons, we encourage the gift of opposition.  

Three tips to help you stand in the storm include:

  1. Cultivate self-awareness and management to stay in the situation
  2. Learn to press “Pause”
  3. Deepen your understanding of Group Dynamics

Exploring Tip #3, we find that models and frameworks are helpful for understanding group dynamics and for making sense of what we’re experiencing in the room. 

Structural dynamics is a theory of face-to-face communications developed by David Kantor. 

It provides a way to name the structure of communication as it’s taking place in the moment. 

These are called 

  • Move
  • Follow
  • Oppose
  • Bystand

Learn more about structural dynamics here. 

The Agile Team Facilitation Stance

If you think you’re unintentionally stalling collaboration in your company, in your teams, this is a great time to learn more about the Agile Team Facilitation Stance. 

I recommend you start here.

Then read my book ‘Art and Science of Facilitation’ and learn how to lead effective collaboration with Agile teams! 

Remote Employees Are Falling Behind. Here’s How to Help Them.

One of the biggest challenges right now facing remote work is remote employees feeling isolated and disconnected from other human beings, outside of those they live with. When a feeling of ‘being on my own’ sets in it can manifest in lots of ways. 

Interpersonal work relationships become more stressed, it becomes harder to give people feedback and harder for someone to receive feedback. Small points of disagreement that might normally be handled with ease become bigger and derailing for a team. The language people use can shift from ‘we’ to ‘us versus them’, making conversation more divisive. 

How Can We Help Remote Employees Feel Like They Are Part of the Team

One of the best ways around this is to create more space for connection and relationship building. Relationships are the lifeline to fostering trust and psychological safety and when those qualities are strong the less disconnected we will feel and the easier it will be to navigate differing points of view and conflict. 

Schedule One-On-Ones With Your Remote Employees  

Schedule individual time with people on your team and go beyond the surface level conversation of ‘How are you?’ Ask questions with genuine curiosity and be ready to just listen, without the need to solve or fix anything and be real and vulnerable yourself. 

  • What’s difficult right now? 
  • What do you miss most? 
  • What’s one thing that would make it better? 

Normalize the New Normal

Working remotely can be very productive, many people have done it for years but what’s different is that this is a pandemic and for those with kids or multi-generational households there are lots more people in their work space each day who also need their attention. Make it okay that other people might walk through your video during a meeting or that more frequent breaks might be needed during the day to check on others. 

Help Your Remote Employees Set Boundaries 

The line of work and home does not exist anymore, it all blurs into one. Failure to define and agree on boundaries can leave people feeling frustrated and worn down. Help your team members define boundaries for themselves and then communicate those with other team members. Questions to consider:

  • What are my working hours? 
  • What are my non-working hours? 
  • How often will I take breaks? How can I schedule those into my calendar? 
  • How do I want to handle emails that come in after working hours?
  • How can I close out my work space at the end of the day? (i.e. put the computer in the closet, change where I sit, etc.)

How To Create More Connection in a Team Setting

When getting together as a team, even remotely, use these following tips to create connection/

Make it a Ground Rule for Team Meetings to Have Video On 

People may push back on this. Make space to hear their objections and concerns and ask if they would be willing to give it a try for a small period of time. Most people find it so very helpful for everyone to be on video that they wonder why they didn’t try it earlier. 

Create Space for Connection

At the beginning of each meeting have a check-in question and ask everyone to respond. It can be about the meeting topic or something more personal. This warms people up to the meeting, gets everyone’s voice in the conversation and gives the team an opportunity to learn something about each other. 

Example questions include: 

  • My state of mind as I come to our call today is… 
  • One thing I want to celebrate is…
  • What’s one question you have about our topic today?

Your Turn

How have you been able to help remote employees feel like they are (still) part of the team? We’d love to hear your thoughts! 

Speaking Truth to Power: How to Talk to Your Boss in a Way That Works

A common question among managers and agile coaches learning the skills of coaching others is, “How do I coach up”? In other words, “how do I coach my boss to be a better boss and tell them that I think they are the problem?” 

There are two common reasons this question arises: the first is that there has been a specific interaction that has left someone feeling deflated or demoralized. Perhaps they were not heard and understood, or they didn’t like the way they were spoken to. The second reason is that they feel unsupported in their work, or maybe feel like they are being told to lead change while their boss’s behavior keeps rewarding old patterns instead. 

This second scenario is part of a bigger issue—and one where it seems like the boss is the “problem.” Instead of creating change, it feels like you’re just slogging through the mud and getting your foot stuck with each step. 

But chances are, what’s going on is not something that can be solved as simply as the concept of “coaching up.” In fact, there’s no such thing as “coaching up.” If what you’re actually looking for is the opportunity to give feedback about a specific incident, this is a feedback conversation. But when you’re addressing a bigger, systemic issue, it’s time for something more. Instead of trying to “coach up” or give feedback, try inviting your boss to a Thinking Together Conversation. 

Speaking Truth to Power: How to Talk to Your Boss in a Way That Works

The Dark Side of Feedback

What’s missing most from feedback conversations in organizations today is the notion of inquiry. So many of us come into a conversation locked and loaded with our own perspective and the desire to just put our idea out on the table and have it heard. We expect the other person to make sense of what we’ve said and then take the action we desire. 

While direct and candid feedback has a place and purpose, the common one-way delivery of one person’s experience can be unbalanced. It assumes that one person has the complete picture, that one person’s ideas are more “right” than the other’s, and that spending time asking someone else for their perspective or input is a waste of time. 

This quick, get-in-and-get-out feedback style is what I call “driveby feedback.” It’s not really a conversation at all—it’s a one-way “download.”

No one wants to be told that they’re “doing it wrong,” and if you start from a place of assuming you know what the problem is—and only focus on telling your boss what they are doing wrong and what they need to do more of—it’s a monologic approach that makes you right and them wrong. You’ve invited them into a debate and set them up to either defend the actions they’ve taken or worse yet, just check out within the first few seconds of your conversation. 

A Thinking Together Conversation: Speaking Truth!

So, what’s a Thinking Together Conversation and why does it matter? You’re thinking together with your boss in a way that can create real change.

Thinking Together Conversations require 

  • all parties to come to the conversation with genuine curiosity 
  • the assumption that solving the current problem or dilemma cannot be done by just one person 
  • a broader, shared understanding of what’s happening

In a Thinking Together Conversation we

  • bring questions instead of solutions
  • invite others into a dialogue instead of a monologue 
  • support the purpose of learning together to craft a better solution
  • engage in inquiry
  • engage in a real, meaningful conversation that can shift something important to the dynamic 

3 Steps to a Thinking Together Conversation with your Leader: Speaking Truth

Here are some action steps you can take to invite a Thinking Together Conversation: 

Step 1: Be clear about your intention.

Why do you want to have this conversation? How do you want to show up in it? 

If your answer to either of these questions comes from a place of wanting to reprimand, punish, or blame your boss, then do some work on your own thinking before asking to have a conversation. Coming from that place will not serve anyone, and it definitely does not promote curiosity.

If, however, you’re coming from a place of genuine curiosity and seeking to understand—with a belief that there is more than one side to what’s going on—you’ll be in a much better position to start a real conversation. If you are willing to engage in a way that’s open to hearing different perspectives, both you and your boss will likely learn new information. From there, you will be far more likely to be able to create a new solution together. 

Step 2: Create an invitation.

Invite your boss into a conversation for learning and exploration. 

Behind every dilemma are multiple truths and perspectives about what’s creating the current situation. So make it inviting for you and your boss to want to come to the table. 

Imagine that you’d received the results of a 12-month engagement survey suggesting that your boss’ lack of engagement was impeding progress. You could give driveby feedback that would get you nowhere, or you could create an invitation:  

  • “We just got the survey results back. I would love to have a conversation with you about it and get your thoughts.” 
  • “I notice that the engagement survey shows a ‘lack of engagement by senior management’ as the greatest barrier to our performance. I’m curious what you make of that?”

Understand that when managers are invited to a conversation, they are often expected to solve a problem or have some solution immediately. Instead of replicating that dynamic, try inviting them to a conversation for learning and understanding. Together, you might co-create a solution. 

Step 3: Be prepared to offer your observations. 

This can be one of the most challenging aspects of a Thinking Together Conversation. It requires you to both be curious about your boss’s experience and perspective and candid about your own observations. David Kantor calls this the speech act of Bystand—a morally neutral observation about what’s happening.  To pull it off, you need to be prepared to share what you notice. Pulling from the scenario described above, here’s an example of how you might offer a morally neutral observation about what you see happening while remaining curious about what’s happening for your boss:

  • “Would it be helpful if I shared what I’ve observed? You asked that we schedule more collaborative planning meetings and include you. We now have these meetings booked every two weeks. However,  you have attended 2 of 12 meetings in the past 6 months, and it’s left the team feeling confused and unmotivated. What’s happening on your end that’s pulling you away from these meetings? 

Thinking Together Conversations move us away from looking for someone to blame and hold us accountable to the kind of inquiry that supports meaningful dialogue. When we seek to understand multiple perspectives and learn more about what’s happening in the current situation, it’s much easier to discover a new solution that might not exist yet. It’s an effective way of speaking truth to power while creating space for real results.

Speaking Truth: How to Talk to Your Boss in a Way That Works  

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Come join our online community of leaders! 

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Real leaders. Great questions. Thoughtful answers! 

Aaron Smith on the courage of speaking truth to power

If this topic resonated with you, we encourage you to listen to this podcast with Aaron Smith!

 

How Leadership Mastery Follows Consistency and Confidence

It seems so simple. 

To become a “master” leader you need to work on both consistency and confidence skills. Right? 

But what happens if you are stuck on either the consistency part or the confidence part? How do you move forward to gain a level of masterful leadership? How can you have a transformative, empowered leadership experience?

It’s about the people you are surrounded by! Therefore, choose wisely. 

Mastery is gained when you take the time to learn from and interact with leaders, when you practice your skills over and over with peers, when you listen to mentors, when you put into action new ideas and concepts.

Here are five (groups of) people in your life who can help you achieve mastery in leadership. 

1 Peers

Those who are in the trenches with you have lots to offer. Together, you can collaborate on methods and put into practice what you learn. 

Other ways to learn from peers include:

  • Bounce ideas off of each other
  • Collaborate on projects 
  • Ask for peer advice (What would you do…)
  • Mastermind meetings

2 Team

Whether you are leading a team, part of an executive team, or both, don’t think for a minute you aren’t learning anything! Being part of a team allows you to practice leadership skills such as conflict resolution, coaching and yes, how to effectively lead meetings.

Being an active participant in a team, or leading a team is one of the best ways to gain mastery in leadership.

3 Group

Group activities, and online communities with peers, are great ways to gain mastery in leadership. Starting conversations, leading discussions, resolving conflict and practicing the art of listening are all ways to gain mastery in leadership. 

Group activities can be centered around a specific industry, learning unit, career move, competency, leadership skill or even a favorite podcast! 

Being part of a group of like-minded leaders will assist you in becoming a better leader.

4 Mentor

Where would you be without a mentor?

If you think back about how you got started in your industry, who encouraged you? Who challenged you? Who supported you… that’s your mentor. 

What would you do without a mentor? 

When you think ahead of where you want to go, who is already there in that space and who is willing to talk to you about career moves, your next challenge and encourage you to forge ahead… that’s your mentor. 

Finding and working with a mentor is rewarding and can be life changing. 

5 Coach

While a mentor takes you under their wing and doles out advice when it’s needed, a coach gives you a plan to work, a plan to implement on a consistent basis. 

Without a coach, getting to the next level of leadership and mastering the most difficult of situations can feel…an impossible level to attain. 

Partnering with the right coach as you develop leadership skills will save you time and effort, and potentially give you a more direct path to mastery. 

Mastery in Leadership Comes from Working with a Variety of People 

In order to lead people, you need to interact with your teams, and when leading people, you need to learn from peers, mentors and coaches.

In short, to lead people you need to listen to people!

How can you gain mastery of agile team coaching in the shortest amount of time? 

You can gain leadership mastery by doing the work, of course. 

TeamCatapult has developed a journey to masterful coaching for leaders just like you.

A Cohort Journey to Masterful Agile Team Coaching

The Coaching Agility From Within Cohort, our in-depth, 9-month program emphasizes rigorous practice and rich feedback opportunities including skill drills, peer coaching, team coaching, ongoing group work, professional one-on-one coaching, and one-on-one supervision of actual Agile coaching sessions in your own work environment. 

You’ll touch on all aspects of coaching, including 

  • skill drills
  • peer coaching
  • team coaching
  • ongoing group work
  • professional one-on-one coaching
  • one-on-one supervision of actual Agile coaching sessions in your own work environment

Our cohort program has two starting dates each calendar year; one in the Spring, one in the Fall. 

We understand the commitment it requires to be dedicated to a 9-month leadership cohort. Questions may bubble up like, “Is this right for me. Is this the right time?” Therefore we invite you to a conversation about our cohort, whether you are ready to join now, this Fall, or in the next year or two!

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